Please read these conditions carefully before using website.

1. The conditions for the use Charlton Park Estate website and online purchases

are set out below and are additional to the Terms & Conditions for the use of the general site.
By using, accessing or visiting, you confirm your acceptance of our conditions of use.
Please read the terms and conditions carefully and if you have any questions please do not hesitate to get in touch.
Our address is Estate Office, Charlton Park, Malmesbury, Wiltshire SN16 9DG. The Estate Office Team can be contacted on 01666 822146 between the hours of 9-5 Monday through Friday and by email

2. Your details

By providing us with your details to make a purchase you understand and agree that:

  • You will provide us with truthful personal information about yourself and will keep this information accurate and current
  • You will not create an account for anyone other than yourself without permission and you will not share your account details with anyone else or do anything else to jeopardise the security of your account. We currently use Stripe to process payments through our website and do not make any representation or warranty with regard to their service.

If you purchase a product or products you agree that payments made through our website are made at your own risk.

When entering card details in the system you confirm that the payment card used is your own. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to Charlton Park Estate, we will not be liable for any delay or non-delivery.

3. Delivery & returns

For Christmas Trees

– delivery is a standard fee of £30. However, the Estate reserves the right without notice to increase this cost dependant on distance.
We aim to deliver your tree on the date you have specified, we cannot give a time for your delivery. We do not deliver over weekends due to high demand.
Please contact the Estate Office if you have any queries.

For Log deliveries – delivery is free within 10 miles of the Estate Office, for any further distance please contact the Estate Office. Deliveries will be within one week of your purchase and we will call prior to delivery to confirm.

4. Returns and exchanges information for customers of Charlton Park Estate

We aim to provide all our products to a high standard, however, should you not be completely satisfied please contact the Estate Office – 01666 822146 or within 5 working days of your purchase and we will aim to rectify your problem.
Your statutory rights are unaffected.

6. Accuracy & Variations

Charlton Park Estate aims to ensure that product descriptions, specifications and imagery are accurate, although some variations may occur. This includes variation in colour caused by images displayed on computer screens compared to actual products displayed.
We reserve the right at any time without notice to revise the content of our site (including the product(s) for sale) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change will signify that you agree to be bound by the revised terms and conditions of use.

7. FAQ

For orders placed online, we provide the option to deliver to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only deliver to the billing address or verify details with our customers before delivering to a different address. If you have made a mistake with your delivery details, contact us immediately and we can try to amend them. If the order has already left our office, then the delivery address cannot be changed.

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, or your order arrived damaged, please contact us immediately on 01666 822146 or email us at and we will look into it.

Website Terms

By accessing this website, you are agreeing to be bound by these website Terms of Service and all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Revisions and Errata

The materials appearing on Charlton Park Estate’s website could include technical, typographical, or photographic errors. Charlton Park Estate does not warrant that any of the materials on its website are accurate, complete, or current. Charlton Park Estate may make changes to the materials contained on its web site at any time without notice. Charlton Park Estate does not, however, make any commitment to update the materials.


Charlton Park Estate has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Charlton Park Estate of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

Charlton Park Estate may revise these terms of use for its website at any time without notice. By using this web site, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Charlton Park Estate’s website shall be governed by the laws and under exclusive jurisdiction of Her Majesty’s Courts of Justice of England.